We accept all major payment methods, including PayPal, Afterpay, Credit Cards, and Debit Cards. Unfortunately, we are unable to accept payment via cash on delivery (COD) or bank transfer. To make a payment, click on the “CHECKOUT” buttons in your shopping cart. Then, you could choose the payment method from there.

The currency on our website is US Dollar by default.

We will select the most appropriate logistics provider based on your chosen delivery method to ensure timely receipt of your purchased goods.

Our delivery time includes both processing and shipping times. The processing time for orders takes 3 to 7 business days after the order has been placed. Estimated shipping time thereafter depends on your chosen shipping destination.

To change your address before an order has shipped, please contact us via Messenger . Please provide your order number and correct shipping address for us to change for you as soon as possible. If your order is already dispatched to you, unfortunately, we cannot change the shipping address for you from our end. Please find the shipping details and contact the local shipping courier to check if they can change the address for you or if you may pick up the parcel at the original address.

Most parcels arrive on time. Occasionally the tracking may show as delivered, but you don't have your parcel. If the tracking for your parcel shows it as delivered, but you haven't received it, please try the following: 1. Please confirm the address you submitted is correct. 2. Look for a notice of attempted delivery. 3. Look around the delivery location for your package. See if someone else in the house accepted the delivery 4. Your parcel may have been left with a neighbor or in a safe place like a porch or garage. 5. Please contact your local post office to check if your package is lost. If so, please ask them for a file document to prove it.

Please contact our customer service team and provide your order number. We will be happy to assist you.

We can ship to over 160 countries worldwide, including most regions in North America and Europe. Please check the available destinations in the shipping section during checkout.

Please register and sign in your Lunaria account. You could view all your orders and track the order status via “My Orders” in the account center.

Production of your personalised item starts immediately after we process your order. If any changes are needed, please contact us promptly via Messenger or email.

 If possible, we can halt the order. However, if 24 hours have passed since placement and the order is already in production, a cancellation/change fee of 30% of the item's value applies. Since we strive to ship orders as soon as possible, they may already be in transit, in which case changes or cancellations are unfortunately impossible. Nonetheless, please get in touch with our customer service team, who will make every effort to address your concerns.

If you have already placed your order, but you selected the wrong product or want to change the personalization details, please contact our customer service team immediately. We are happy to assist you. Within 24 hours from order placed: All you need to do is just contact us with the revised inscription. We will assist you to modify your inscription immediately, free of charge. Exceed 24 hours from order placed: Your order has been put into production. We could still help you with the change of inscription. Please note: any change of personalized details that exceed 24 hours after the order being placed would require an extra 30% re-personalized fee.

We're sorry to hear that an item is missing!! Please check your order details on your order confirmation to ensure that the details are correct and as you ordered. We may have sent your items in separate parcels, so please check your orders to see if any of your items will be arriving separately. If your order has been sent in different parcels, each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to ensure you're not missing anything. If an item is missing, please contact our customer service team with your order number, the missing item's name, and a link to the item page if you have it. We will resolve this issue for you as quickly as we can. 

We are sorry to hear that your order is faulty! If this occurs, we will do our best to sort this out right away. Please check your order details to ensure that the order was placed correctly with your chosen personalization. If the mistake is ours, we are happy to rectify our mistake and offer a free replacement item for you. We will assist you with any issues, please don’t hesitate to contact our customer service team and include Your Order Number, photos of the incorrect item. Please help to explain how the item was supposed to look like. Rest assured that we will resolve this issue for you as quickly as we can.

If you are unsatisfied with your product upon receipt, please don't hesitate to contact our customer service team via Messenger or email. We would be more than happy to issue a replacement or a refund in accordance with our 30-day Return Policy. If you are not satisfied with the solution provided, please reach out to us. Our customer service team will gladly assist with alternative options.

It usually takes around 3-5 business days for our team to process the refund. Please check your account a few days later after it is initiated. Thank you for your patience.

Currently, we focus on our online services and do not have a physical store.