Thank you for visiting and shopping at Lunaria. The following information sets out the terms and
conditions that constitute our Shipping Policy.

1.Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

2.Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 2-3 business days.
We will contact you if, for some reason, there are any delays.

However, some orders may ship within as few as 2 days for ready to ship goods and some may
take up to 14 days for made to order goods.

3.Shipment Locations

3.1.Domestic and International

Lunaria ships domestically as well as internationally. If you have a question about domestic
or international deliveries, please contact us at zhou0010203@gmail.com.
4.Shipment rates and delivery estimates

We endeavor to get your order to you as soon as possible. Once your order is placed, an
estimated delivery time will be provided to you. Delivery times are estimates and commence from
the date of shipment, rather than the date of order. Delivery times are to be used as a guide only
and are subject to the acceptance and approval of your order. Estimated arrival dates are not
guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
Unless there are exceptional circumstances, we make every effort to fulfil your order. b,c

(a) Express Shipping
The order will arrive within 6-10 business days.
Express Shipping costs $15.

(b) Standard Shipping
The order will arrive within 7-14 business days.
Standard Shipping costs $9.99.

(c) Please note:

(i) Business day means Monday to Friday, except holidays.

(ii) Orders are not shipped or delivered on weekends or holidays.

(iii) Date of delivery may vary due to carrier shipping practices, delivery location,
method of delivery, and the items ordered.

(iv) Products may be delivered in separate shipments.

(v) When placing your order, we consider these factors when calculating the Estimated
Delivery Date:

(A) Transit Time: The amount of time it takes your order to leave our distribution
centre and arrive at the local delivery carrier.

(B) Weight factor: Shipping costs are based on the weight of your order and the
delivery method. To find out how much your order will cost, simple add the
items you would like to purchase to your cart, and proceed to the checkout
page. Once at the checkout screen, shipping charges will be displayed.

(vi) Due to High order volumes during peak periods (including sales events and holiday
seasons), adverse weather conditions, carrier delays, public holidays, and
unforeseen operational disruptions at the warehouse facility, packages to and from
our facility in China may be delayed. We appreciate your patience during this time.

(vii) We will not be responsible for wrong shipping address if you provide incorrect
information.

5.Tracking Options

Lunaria aims to provide visibility and transparency throughout the shipment process. Once your
order is confirmed and shipped, you will receive a link to track your package.

5.1.Domestic and International

All orders delivered within Australia automatically have tracking.

International orders are sent with different International package company due to the
destination. This service comes with tracking and your tracking number will be sent to you
once it has been posted. If we are requested to make alternative shipping arrangements
we cannot guarantee tracking and will not be responsible for the delivery of orders sent
internationally.

6.International Customs, Duties and Taxes

All orders shipping to a destination outside of Australia are subject to the import duties, fees, and
taxes of the destination country. Delays in delivery may occur if your package is randomly
selected by your country’s Customs Department. Lunaria is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional
charges associated with the delivery and importation of your order (package) into your country.
We do not benefit in anyway from these chargers and we work very closely with our brokers and
carriers to ensure as few delays as possible. All fees imposed during or after shipping are the
responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom
requirements or other like taxes, fees, levies, costs or expenses associated with importing
products you purchase from us and shipping them internationally.

7.Damages

If there is any damage to the packaging on delivery, contact us immediately at Email:
zhou0010203@gmail.com.

8.Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found
that, more often that not, the package is either in the building or with a neighbour. Lunaria politely
requests that customers look in common courier hiding spots. Please take a look around and let
us know if you find it. If you haven't located your order, please contact us at Email:
zhou0010203@gmail.com to report missing or lost packages

9.Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ
page,https://www.lunariahk.com./faq, or contact us at Email: zhou0010203@gmail.com.